*Last Updated: January 14, 2025*
## 1. Overview
This Return & Refund Policy outlines the terms and conditions for refunds and service cancellations for SimplaTask’s platform services. For matters relating to merchant processing fees, chargebacks, and payment processing disputes, please contact your merchant processing bank directly.
## 2. Subscription Services
### 2.1 Trial Period
– New users are eligible for our free trial period
– No credit card is required during the trial period
– Trial periods cannot be extended or restarted for the same business entity
### 2.2 Subscription Cancellations
– You may cancel your platform subscription at any time
– Cancellations will take effect at the end of the current billing period
– No partial refunds are provided for unused portions of the current billing period
– All features will remain accessible until the end of the paid period
## 3. Payment Processing and Merchant Services
### 3.1 Merchant Processing Fees and Disputes
– All merchant processing fees, chargebacks, and related disputes are handled directly by your merchant processing bank
– SimplaTask is not responsible for processing fees, chargebacks, or payment disputes
– Please contact your merchant processing bank directly for:
– Transaction fee inquiries
– Chargeback resolution
– Payment disputes
– Merchant account issues
– Processing rate questions
### 3.2 Platform Services
– Our platform serves as a software interface for payment processing
– We provide technical support for platform functionality only
– Payment processing issues should be directed to your merchant processing bank
## 4. Refund Eligibility
### 4.1 Eligible for Refund
– Platform subscription fees (for unused periods if paid annually)
– Additional platform service fees charged in error
– Services not rendered due to platform technical issues
– Documented platform billing errors
### 4.2 Not Eligible for Refund
– Used subscription periods
– Implementation or setup fees
– Professional service fees
– Training fees
– Any merchant processing fees (handled by processing bank)
## 5. Refund Process
### 5.1 How to Request a Refund
1. Contact our customer support team
2. Provide your account information and reason for refund
3. Include relevant platform subscription details
4. Allow 2-3 business days for review
### 5.2 Refund Processing
– Approved refunds are processed within 5-7 business days
– Refunds will be issued to the original payment method
– Processing time may vary depending on your financial institution
## 6. Service Cancellation
### 6.1 Account Closure Process
1. Ensure all platform settings are adjusted as needed
2. Export any necessary data from your account
3. Cancel any active platform subscriptions
4. Submit account closure request
5. Contact your merchant processing bank separately regarding merchant account closure
### 6.2 Data Retention
– Account data will be retained according to our Privacy Policy
– Transaction records will be maintained as required by law
– You may request data deletion subject to legal requirements
## 7. Special Circumstances
### 7.1 Platform Changes
– Major platform changes will be communicated 30 days in advance
– Users may request refunds if substantial features are removed
– Service migration options will be provided when available
### 7.2 Business Closure
– Provide written notice of business closure
– Complete all pending platform activities
– Submit formal account closure request
– Contact merchant processing bank separately for merchant account closure
## 8. Customer Support
For questions about platform refunds or cancellations:
– Email: [Insert Email]
– Phone: [Insert Phone]
– Support Hours: [Insert Hours]
For merchant processing inquiries:
– Contact your merchant processing bank directly
## 9. Changes to This Policy
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website.
## 10. Legal Rights
This policy does not affect any legal rights you may have under applicable law, including your rights as a consumer in your country of residence.
